SHIPPING

Effective Date: January 1, 2026

1. Overview

A Serene Collection (“we,” “our,” “us”) ships high-end jewellery domestically within the United States and internationally. We strive for transparency, reliability, and protection of your valuable items. Please read the policies below before placing your order.

2. Definitions

  • Order: A purchase confirmed through our website.

  • Shipping Carrier: A third-party courier (e.g., UPS, FedEx, DHL, USPS).

  • Customs Duties/Taxes: Fees imposed by a destination country’s government.

  • Local Delivery: Same-city delivery by our approved service partner.

3. Local (Domestic U.S.) Shipping Policy

3.1 Shipping Methods & Timing

We offer the following domestic shipping options:

Service

Estimated Delivery

Insurance

Signature

Standard (Ground)

3–7 business days

Up to $500

Required

Expedited (2-Day)

2 business days

Up to $5,000

Required

Next-Day

Next business day

Up to $10,000

Required


  • Orders placed by 12:00 PM EST on business days are processed the same day.

  • All shipments include required adult signature upon delivery.

3.2 Processing Time

  • Orders generally ship within 1–3 business days.

  • Custom or engraved items may add processing time; estimated at checkout.

3.3 Shipping Charges

  • Calculated at checkout based on service level and delivery address.

  • Offers for free shipping promotions will be specified on the checkout page.

3.4 Insurance & Risk of Loss

  • All domestic shipments are insured to the maximum coverage amount listed above.

  • Risk transfers to the buyer upon delivery acceptance.

  • If a shipment is lost or damaged, contact us immediately at support@aserenecollection.com.

3.5 Orders to P.O. Boxes

  • Standard Ground and USPS shipments can be delivered to P.O. Boxes.

  • Expedited services require a physical address.

4. International Shipping Policy

4.1 Countries & Service Levels

We ship internationally through accredited carriers offering:

Service

Estimated Delivery*

Insurance

Signature

International Standard

7–14 business days

Up to $2,500

Required

International Express

3–7 business days

Up to $7,500

Required

*Delivery times vary by destination and customs clearance.

4.2 Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, customs fees, and tariffs imposed by the destination country.

  • These charges are not included in the item price or shipping cost and are the responsibility of the customer.

  • We recommend contacting your local customs office for details before purchase.

4.3 Export Compliance & Restricted Destinations

  • Shipments are subject to U.S. export controls and carrier restrictions.

  • Orders cannot be shipped to sanctioned or embargoed countries per U.S. law.

  • If restrictions apply, we will notify you and cancel the order with a refund.

4.4 Documentation

  • All international shipments include compliant documentation (commercial invoice, export declarations).

  • Mis-declaration by the customer (e.g., incorrect personal or business info) can delay or cancel delivery.

4.5 Lost or Damaged International Shipments

  • File a claim with the carrier and notify us within 5 business days of delivery failure or visible damage.

  • We assist with claims but final resolution lies with the shipping carrier and insurer.

5. Local Delivery Policy (Same-City Delivery)

5.1 Service Area

  • Available only in select metropolitan areas (e.g., New York City, Los Angeles, Chicago).

  • Coverage is defined at checkout based on your delivery address.

5.2 Delivery Options & Timing

  • Standard Local Delivery: Within 1–3 business days.

  • Express Local Delivery: Same-day or next-day delivery (availability varies by city).

5.3 Requirements

  • Valid physical address within designated service area.

  • Adult (18+) signature required at delivery.

  • Photo ID verification may be requested for high-value orders.

5.4 Fees

  • Flat-rate or distance-based fees apply and are shown at checkout.

  • Free local delivery promotions may be offered for qualifying minimums.

5.5 Safety & Handling

  • Deliveries are made during daylight business hours unless otherwise arranged.

  • In-person delivery includes discreet, insured transport with trained personnel.

6. Returns & Exchanges (Shipping-Related)

Please see our separate Return & Exchange Policy for instructions, time frames, and conditions.

7. Contact & Support

For assistance with shipping, delivery tracking, claims, or customs documentation:

📧 Email: support@aserenecollection.com

📞 Phone: +1 (xxx) xxx-xxxx

🕒 Hours: Mon–Fri, 9:00 AM – 6:00 PM EST

8. Policy Changes

We may revise these policies to reflect legal changes or carrier requirements. Updates are effective upon posting.

FAQs

What services do you offer?

1

We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.

How do I get started?

2

Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

What makes you different?

3

We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

How can I contact you?

4

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.